» Technical assistance

Technical Assistance

For general information please fill out the form or send an email to sales@cretaprint.com

Technical Customer Care

We attend our clients’ enquiries and solve incidences with instructions for the factory technicians:

Central services

 Email  customercare@cretaprint.com
 Telephone  (+34) 964 91 20 01

Remote TAS

Contact us to establish a remote connection with the software of your Cretaprinter inkjet printer. One of our technicians will manage the machine’s PLC at your factory in configuration adjustments, installation of new software, updates, etc.

SAT Local

We have a team of specialist technicians in mechanics, electronics, software and ceramic chemistry to give assistance in inkjet printing and ceramic decoration throughout the world.  Contact Cretaprint TAS in your area: 

China

 Email  china@cretaprint.com
 Telephone  (+86) 757 812 305 15 / (+86) 135 002 582 74

Spain

 Email  spain@cretaprint.com
 Telephone  (+34) 902 123 964

India

 Email  india@cretaprint.com
 Telephone  (+91) 98250 65715

Indonesia

 Email  indonesia@cretaprint.com
 Telephone  (+62) 21 57 940 622 / (+62) 21 57 940 623

Italy

 Email  italy@cretaprint.com
 Telephone  (+39) 345 839 88 22 / (+39) 393 746 12 77

Malaysia

 Email  malaysia@cretaprint.com
 Telephone  (+62) 21 57 940 622 / (+62) 21 57 940 623

Mexico

 Email  mexico@cretaprint.com
 Telephone  (+52) 8182 4340 61

Poland

 Email  poland@cretaprint.com
 Telephone  (+48) 795 404 069

Turkey

 Email  turkey@cretaprint.com
 Telephone  (+90) 212 284 71 04 / (+90) 533 962 57 53

Rest of the World

 Email  customercare@cretaprint.com
 Telephone  (+34) 964 91 20 01

 

On-line access for clients

All our clients have a private area where they will find all the documentation on our machines in different languages:

  • User manual (including electric diagrams
  • List of materials with references
  • Instructions for use and maintenance:
    • How to change a head
    • How to use Cretaprint remote assistance
    • How to change electric components
    • How to change/replace ink
    • How to change a filter

Contact form

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