Service excellence

Cretapint is not only noted for offering the market a product of high quality and performance, a reliable machine that provides flexibility and productivity. 

Cretaprint clients obtain a form of production much more efficient and flexible, always together with Cretaprint, which has a highly qualified technical assistance, capable of even providing remote access via Internet through our Technical Customer Care, providing an exclusive service within the market, as well as providing local assistance in a large number of countries.  

Furthermore, the development engineers are in direct contact with the clients, a bidirectional communication which provides benefits for both parties. The monitoring of the machine allows solving any unforeseen event in minimum time, which helps increasing productivity.

Ceramic printing support services

• Local Technical Assistance Service:  We provide technical assistance in all the countries in the world, with a local and specific assistance in Spain, Italy, Poland, Mexico, Turkey, China, Malaysia, Indonesia and India.
• Technical Customer Care: Remote technical assistance service for software updates and troubleshooting and diagnosing.
• Training:  Specifically designed for clients on Inkjet technology and the optimum use of our machines.
• On-line documentation: Technical handbooks and documents in different languages for the use and preventive maintenance of all our equipment.
• Development of ceramic designs: Creation of new designs at our laboratory.
• R+D+i: Research, Development and innovation in ceramic decoration, continuously transferring to our clients all the improvements and innovations coming from our laboratory.